Squishie Squad Goals

We do not accept returns or refunds on items at this time. This is to ensure the quality of our items and for sanitary purposes. 

- Orders are processed and shipped out in 5-10 business days. This is each item is hand made to order. This time frame ensures that I am providing only the best quality items to you.

- I am not responsible for the package once it is shipped. Please refer to tracking information via email correspondence for tracking numbers and carrier; You will need to contact the shipping carrier directly, should any issues arise. I am not responsible for lost packages.

- Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me. If package is returned to sender (me) due to incorrect address, shipping refund will not be issued.

- If placing an order internationally (from outside of Tenerife), customer is responsible for any and all tax and duty fees that may arise. This includes VAT taxes. If you decline to accept your package upon arrival because (tax and duty) fees are too high, there will be no shipping refund given. Order refund may be given if the package is received as 'return to sender' back to me.

- I am not responsible for delays due to customs.

Due to the fact that all items are hand made and made to order, some variations may occur.Also, please not that while we try our best to represent our products accurately, some colour variations may occur due to screen settings etc.